This book is all about caring for the customer. The customer, being happy or satisfied, should not be sufficient enough to be complacent. Keep in mind, a happy customer is only temporary. As a service provider, you should continue to look for ways to improve your customer service skills and techniques. Follow up and follow through. Learn how to set expectations properly. Do not overpromise and underdeliver. Focus on quality, not quantity. These are just a few of the topics covered in this book, which, I hope, helps the readers to be the best service provider that they can be.